Arbutus Uug

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Verified Reviewer

Technical support

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I called for help with a trouble machine I couldn't get it to stay working. After doing what they technical support said I have it working great.
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Pros:
  • It has a good recovery time
Cons:
  • Design as far as cleaning is concerned
Bill D Tfn

Circuit board

Manitowoc Ice - Circuit board
Need help with lcd display control panel i installed new circuit board now im getting those lines on control panel
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Jose H Rjg
map-marker San Jose, California

Warranty registration

Manitowoc Ice - Warranty registration
Holayo sojaquinade hola manitowoc-cometropreEntoncesrputrefacciónoh entouna vezsioo tiene 3 añosiyo gustaría saber si esta en garantia no importa si nomas me puedan mandar el compressor
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Sabine Inb

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Verified Reviewer

IYO454 machine randomly shutting off

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Original review Nov 06, 2023
Called CS/tech support Answered quickly very professional. Routed me into the TS que. TS answered within 30 seconds. We discussed the issue said he had seen this a couple of times before. Explained the programming glitch and fix.
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Pros:
  • Great tech support when needed
Sabine Inb

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Verified Reviewer
| map-marker Fairborn, Ohio

IYO454 machine randomly shutting off

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Service tech related unusual controls issue. talked to Tech Support returned my call within about 30 seconds. Tech Support said they'd seen this particular issue a couple of times and what to do to remedy the situation
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Anonymous
map-marker Raleigh, North Carolina

Called in with issue with machine.

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Could not reach anyone to try and figure out what's going on with machine red light keeps coming on and not making ice as it should
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User's recommendation: Customer service sucks

Wil M Dka

Parts

I need to speak with someone regarding a part, I ordered I need to speak with someone in person. I need to speak with someone in person I need to speak with someone in person 171********
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Preferred solution: Full refund

Anonymous
map-marker Syracuse, New York

Parts

I need someone to call me regarding the board I ordered for my icemaker it was installed six months ago and is not working again. They said it is no good can someone please call me regarding this thank you 716-474-****
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phillip p Fod

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Verified Reviewer

Oce machine tech support

Manitowoc Ice - Oce machine tech support
Manitowoc does not provide phone numbers for tech support. Every number says wrong department. No real customer support after service found myself on my own. I am not happy that I am put through this frustration.
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User's recommendation: Just be aware of no support if u are ok with that then buy one!

Craig D Ecn

Ice machine leaking

Very helpful and insightful. Great service. They responded promptly and the techs were very knowledgeable.
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YOLANDA J L

Necesito soporte técnico para mi máquina de hacer hielo manitowok

Compré la máquina de hacer hielo Manitowok. La instale con la ayuda del manual pero no pude abrir mi negocio por qué no está trabajando bien. PARA MÍ ES MUY COMPLICADO GRADUARLA PARA QUE DE UN CUBO MÁS O MENOS ACEPTABLE PORQUE NUESTRO NEGOCIO ES PARA VENDER BEBIDAS FRÍAS DE TE. Necesito la ayuda de un técnico en presencia frente a la máquina que la programe correctamente y elimine las fallas. Pero no sé dónde puedo encontrar un técnico aquí cerca. Estamos en la ciudad de SOUTHAVEN MS al lado de la ciudad de MEMPHIS, TN. Area 38671.
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Preferred solution: Quiero un técnico que arregle mi máquina.

Anonymous
map-marker Heber City, Utah

Service call

Trying to initiate a service call online or through a phone number having no luck whatsoever. The number for service sent me to a place for kitchen parts in Canada
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Zia C

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Verified Reviewer
| map-marker West Palm Beach, Florida

Serial number 110-113-****

The guy said this is not the right number to call Manitowoc . He asked me my name my phone number my company name address everything at the end he said that hes not the right number to call this company Im like what is going on you know
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User's recommendation: Please put the right customer service number on the website

Autum W Pmc
map-marker Coldwater, Michigan

I've machine not making ice

Ive cleaned the machine cleaner filters seems like everything is cycling correctly but not freezing the ice even going into the harvest mode
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Preferred solution: I would like a technician to call me back so they can maybe walk me through what’s going on

Klee Cov
map-marker New Orleans, Louisiana

Tech support

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The tech support number redirects you in circles. This number tells you to call this one instead. Then that number says to call the previous one because this line is inactive
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User's recommendation: Don’t try tech support

Jamie W Rpb

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Verified Reviewer
| map-marker Mount Sinai, New York

Problem

Dont make ice any more , please call me 631-828-**** or 917-378-**** my name Jame, please calls me need your help thanks
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Pros:
  • Call me

Preferred solution: Need someone come to repair

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